Frequently Asked
Questions

  • What are Tiamonds NFTs or Tokens?

    Tiamonds are unique digital assets known as non-fungible tokens (NFTs) that are built on the Ethereum blockchain using the ERC-721 token standard. Each Tiamond NFT represents exclusive ownership rights to a specific real-world diamond. These digital tokens are securely supported by LCX's robust regulatory framework and advanced blockchain infrastructure, ensuring both the authenticity and security of your diamond ownership.

  • What connection do Tiamonds and Diamonds have?

    Each Tiamond Token is linked to a real diamond. Real-world Diamonds are represented by Tiamonds, which represent their 1-1 ownership rights.

  • What sort of certificates will I receive with Tiamonds?

    Each Tiamond comes with an LCX Certificate and a diamond certificate from the Gemological Institute of America (GIA), providing proof of authenticity and quality for your diamond.

  • How to redeem physical diamonds?

    Yes, Tiamond owners have the option to redeem their Tiamond and physically possess their diamond. Here’s how you can proceed:
    • 1. Ensure you have a fully verified LCX account.
    • 2. Contact our support team at [email protected].
    • 3. You will receive an email detailing the total shipping costs required for redemption, along with instructions on how to make the payment.
    • 4. You will be provided with a wallet address to transfer your Tiamond NFT and Shipping fees.
    • 5. After we receive your payment and Tiamond NFT, we will retrieve your diamond from our secure vault.
    • 6. Your diamond will be shipped to the registered address you specify

      • This process ensures a secure and straightforward way for Tiamond owners to convert their digital ownership into physical possession of their diamond.